Returns & Warranty – MACRMANAGEMENT

At MACRMANAGEMENT, we’re committed to delivering exceptional quality in every piece of jewelry and timepiece we offer. Shop with confidence knowing that if your purchase doesn’t meet your expectations, our clear and customer-focused return and warranty policy has you covered.

Returns Policy

  • 30-Day Return Window – Return any item within 30 days of delivery, no questions asked.
  • Condition – Items must be unworn, in original packaging, and include all tags, certificates, and accessories.
  • Process – Initiate your return by contacting our support team with your order number and a brief description of the reason for return.
  • Refunds – Once your return is received and inspected, we’ll process your refund to the original payment method. Please note that original shipping fees are non-refundable.

Warranty Coverage

Every jewelry and watch item purchased from MACRMANAGEMENT comes with a limited warranty, depending on the product category and materials used.

Our warranty protects against:

  • Defects in materials or craftsmanship
  • Faulty clasps, settings, or movement issues in watches
  • Color fading or plating failure under normal wear conditions

Warranty does not cover:

  • Normal wear and tear, including minor scratches, surface tarnishing, or natural patina
  • Damage from accidents, drops, water exposure (unless specified as water-resistant), or improper handling
  • Alterations, repairs, or modifications performed by unauthorized personnel
  • Loss, theft, or damage due to negligence

How to Claim

To begin a warranty claim, reach out to our support team with your proof of purchase, clear photos of the issue, and a detailed description of the concern.

Depending on the case, we may offer:

  • Replacement of the defective item
  • Free repair or professional servicing at our authorized center
  • Guidance and support for minor fixes or maintenance

Need Assistance?

Our dedicated customer service team is available to help with any questions about returns, exchanges, or warranty claims. For immediate support, contact us at [email protected] or call(678)228-5907. Visit our Contact Us page anytime — we’re here to ensure your experience with MACRMANAGEMENT is seamless and satisfying.